Discover how video clips are revolutionizing customer service with 46% faster resolution times. Learn practical strategies for implementing asynchronous video communication, AI-powered video bots, and video knowledge bases to enhance support efficiency. Explore real-world success stories from companies like Devialet and Free that achieved 90% CSAT scores and 42% faster resolution times with SnapCall's video solutions.

Discover how AI-powered image recognition and OCR deliver 8X ROI, 95-99% accuracy, and transform B2B operations. Complete 2025 implementation guide.

If you’re a CX manager, customer support leader, or SaaS product owner, you’ve likely heard the buzz: video is transforming customer service. This comprehensive guide breaks down what video customer service is, why it matters, and how to implement it effectively.

Learn how async ticket resolution can improve customer support efficiency and satisfaction. Discover tools, best practices, and future trends.

Wondering what "IMY" means in text? This guide explains the meaning ("I miss you"), when to use it, how to respond, and variations like IMYT or IMYSM

Video commerce is surging at a 32% CAGR through 2030. Discover why visual customer support is essential for retailers in 2025 to enhance shopping experiences and boost engagement

Scale customer support without adding staff by resolving issues faster with video calls and async messaging. Keep your team lean and your customers happy.

Discover how computer vision transforms customer support by enabling visual troubleshooting, real-time AI analysis, and quicker issue resolutions, improving CX dramatically.

Discover how fintech companies streamline customer onboarding with SnapCall’s Video KYC solutions. Fast ID verification through live video, AI bots, or recorded clips—secure, compliant, and user-friendly.

Discover how computer vision technology is transforming customer support with faster resolutions, reduced costs, and higher satisfaction. Learn how SnapCall's video solutions leverage visual AI to solve customer issues 46% faster.

Customer support has evolved dramatically over the past decade. What started as primarily phone-based interactions expanded to include email, live chat, and self-service options. Now, a new contender has entered the arena: video support. But how does it stack up against traditional channels? Is it worth the investment? And which scenarios benefit most from visual communication?

Discover how video customer support is transforming service efficiency. Learn implementation strategies and how visual communication enhances customer experience.

Discover the meaning of DND in text, its common usage, and how to respond effectively. Read the article to enhance your communication skills.

Video AI customer service is revolutionizing support with asynchronous video clips. See how companies achieve 46% faster resolutions and reduce operational costs by 37%.

WYF, which stands for ‘Where You From?’, is a popular acronym used in casual digital conversations and social media. In this article, you’ll learn its meaning—wyf meaning, how to use it effectively, and discover its alternative interpretations.

Discover top video-to-text solutions that ensure accurate transcriptions. Find the right tool for your needs and enhance your workflow. Read more!

Discover how visual customer support is revolutionizing service teams with video technology. Reduce resolution times by 46%, decrease ticket volume, and boost CSAT scores. See real case studies.

Discover how video bots are revolutionizing customer support with visual AI, reducing resolution times by 50% while improving satisfaction. Learn implementation strategies and ROI metrics.

Transform your customer support strategy by leveraging both asynchronous and live video support at the right moments. Learn how leading companies achieve 46% faster resolution times with strategic visual communication.

Wondering how to create a seamless customer experience? Omnichannel personalization integrates all customer touchpoints, providing tailored experiences that enhance satisfaction and loyalty. In this guide, we’ll explain what omnichannel personalization is, its benefits, and how to implement it effectively.

Discover what does wyll mean for modern customer support teams. Learn how video communication resolves tickets 46% faster while reducing costs and improving customer satisfaction.

Learn how to integrate video chat into your customer support with this comprehensive guide. Discover step-by-step implementation tips, best practices, and real success stories showing how video support reduces resolution time by up to 46%.

Learn about the customer experience and why it is so important to the success of your business, and ways to improve it.

Proudly presenting our new brand identity which marks the beginning of a new era for us.

Learn how the driving school provided a seamless omnichannel experience by activating video calls for clients with agents right from live chat.

The way we communicate with each other has changed rapidly over the last few years. From letters and phone calls to instant messaging and social media, there’s plenty of choice when it comes to how we talk with each other.

Learn how to increase your sales with live video. A complete overview with best practices.

Learn how businesses can use a call center or contact center with video call support. Explore all the pros and cons of video contact centers here.

Strong customer loyalty is the key to a sustainable business. Learn our tips for building customer loyalty.

To improve customer retention, companies need to invest in customer success. Learn how to build a customer success program for your SaaS business with this guide.

Grid View to see everyone on the video call during the call. Learn about the benefits and why it's a win-win for all parties: business and customer.

Learn how to assess one of your most important business metrics - customer churn. Learn practical tips for preventing and reducing it.

Learn about the top 8 KPIs for measuring the video call performance. Assess the true value of video calls for your business.

Learn how to boost sales in retail by implementing video. Successful case study of Live Shopping roll-out by a luxury fashion brand for children.

Amplify your chat widget with a client using video. Learn more about all the benefits that come from incorporating video into your conversation with a customer.

No more distracting moving tiles of video call participants as they join the conversation or take the lead in the conversation. Simply drag a tile to one of the 4 corners and anchor the image. Don't get distracted while you're talking!

From small businesses to large enterprises, most companies today recognize the importance of customer relationship management (CRM). The core idea is that, while closing a one-off deal is okay, building a long-term mutually beneficial relationship with your customers is far better.

Learn the definition of omnichannel and read the best practices of a company that has provided customers with a seamless omnichannel experience.

Premium Plus has achieved a staggering return on investment after incorporating SnapCall into their sales process. Find out how they got there!

Learn how to create a sales process for your team to close more deals and increase sales conversions.

Learn how real estate agency SeLoger Neuf has improved tracking and call conversions on more than 45,000 real estate listings.

Whether it’s catching up with family on Facebook or watching funny cat videos on YouTube, social media is a huge part of people’s lives, with over 4.2 billion active social media users in 2021 (up 13.2% from 2020).* As part of this growth, more people than ever are using social messaging to stay in touch.

Share instantly captured photos right during a video call. Take full advantage of this feature and increase business efficiency.

Send a payment request during your video call to offer your consumers a seamless experience.

There has been a lot of talk in marketing about customer centricity. Instead of focusing on some abstract metrics, the company attempts to create the best customer experience. That is what most think being a customer-centric business is all about.

Videos can be streamed in sync while connecting over SnapCall with customers, offering a rich, real-time connection while watching the same content.

Internal communication is immeasurably important to business success. Learn what effective internal communication is and how to establish it.

Converting potential customers into buyers takes time and effort. Especially today, when they can easily find many options online, and choose a competitor's solution. 

Can we sell online? Tell me the definition of this? Virtual selling involves integrating technologies and videos into the sales process.

Video conferencing software is becoming the go-to solution for personal, business, and governmental communication. As with any communication medium, there’s the potential to share lots of sensitive information.

Video calls, recording, logging, and many other forms of communication have become the backbone of digital businesses. Most of them tend to move away from text-based communication both internally and with clients due to the inherent flaws of the medium.

Get the best customer experience management software by reading through our in-depth list of the greatest innovations in the field. Start using business-changing software today.

Find out what is video engagement, why it’s important for modern businesses, and how videos can improve your current venture. Get everything you need to get started with videos.

Find out how to get Zapier video integration and make calls, schedule meetings, and optimize zaps with the help of SnapCall.

Learn how to become a high ticket closer, what strategies and software you should use, and how to optimize processes so that you make the most sales in the least amount of time.

SnapCall today announced the launch of its extension for Google Chrome. Now enjoy the power of SnapCall directly on your browser.

Read our full guide on how to ask for a review and use our templates to get the most reviews possible from your customers and website visitors. Start getting tons of reviews daily.

Get the best customer engagement solutions that are available on the market today. Optimize customer support and service processes and maximize your return on investment.

Read our conversational sales guide that will let you in on all of the strategies and approaches you can take to optimize revenue. Get all the details and software you need to succeed.

SnapCall today announced the launch of SnapCall Booking, the latest addition to our product lineup. This new scheduling tool was designed to make it easy for businesses to schedule calls with their customers.

Find out what is live commerce, what tools are used to make it happen, and why it’s the next best thing in ecommerce. Get everything you need to get started with live commerce.

Find out what is interactive marketing, a few examples of how you can implement it, and what the best software for it is.

Learn the live streaming vs live broadcasting differences, which one is more frequently used by businesses and how to do each one properly.

SnapCall has just announced the release of its latest product: SnapCall Assist. This AI-powered support tool is set to revolutionize the customer service industry by making it easier and more efficient for businesses to provide high-quality support to their customers.

Find out what is clienteling experience, how it’s done, and why it’s extremely beneficial to all businesses.

The integration of AI in the professional world is no longer a dream. It is becoming a reality for all of us. We are proud to contribute to this effort by offering a solution that makes the customer experience even smoother and more positive.

Devialet, leading audio technology company, has implemented SnapCall Assist to optimize their customer support process. By using our AI-powered solution, they've been able to simplify their support workflow, quickly identify technical issues, and offer their customers a truly exceptional support experience.

Glovo, the on-demand delivery platform, has partnered with SnapCall to enhance their customer support capabilities. By integrating SnapCall Instant into their Kustomer CRM platform, Glovo's support team can easily connect with customers through audio calls, directly from the app.

Cabify has been using SnapCall to streamline the onboarding process for new drivers. With SnapCall, Cabify's support team can connect with new drivers in real-time to guide them through the onboarding process, resulting in faster onboarding and higher satisfaction rates.

Keeping Resolution Time low is essential for businesses that aim to scale and maintain happy customers. There are many factors that can cause an increase in Resolution Time, but there are several best practices that can help businesses keep it under control.

Adding video to your support process can provide a more efficient and effective way to communicate, leading to quicker issue resolution, higher customer satisfaction, and a more streamlined support process. Explore the benefits of incorporating video into your support process, and provide tips on how to implement video support in your business.

In the rapidly evolving world of customer service, clarity and efficiency are paramount. Traditional text-based asynchronous communication methods, such as emails and text messages, have been widely used to save time. However, these methods can sometimes lack the necessary clarity to resolve issues promptly and efficiently. A promising solution to this challenge lies in asynchronous video communication.

Quick guide to SnapCall in Zendesk Messaging

Discover how video customer support is revolutionizing customer service. Learn about the journey from phone to video support and why it's the future of customer interactions.

Discover how AI is reimagining customer service with video support. Learn about SnapCall's innovative solutions for faster resolutions, personalized experiences, and 24/7 support.

Discover how Meubles RD revolutionized their customer support with SnapCall's video solution. Learn how they boosted efficiency, cut costs, and delighted customers. See why visual is the new verbal in customer service!

In the rapidly evolving landscape of customer support, the integration of Artificial Intelligence is no longer a futuristic idea—it's a present-day reality that can significantly enhance the way support teams operate. 

Discover how SnapCall's video support platform is helping companies across industries provide faster, more effective customer service. See real-world examples and results.

Learn how SnapCall's video support is helping companies provide exceptional customer experiences at scale with features like AI automation and CRM integration.

Facing tough customer support challenges? Discover how SnapCall's video support platform can help you resolve issues faster, improve CSAT, and reduce costs.

Looking for a video support platform that can take your customer service to the next level? Discover what sets SnapCall apart and why leading brands choose us.

See how Rox Casino reduced onboarding time by 80% and enhanced security with SnapCall's AI-powered video KYC verification solution.

Discover how Devialet, a leading audio technology brand, reduced resolution times and increased customer satisfaction with SnapCall's AI-powered video support.

Customer support is changing fast with AI! Learn how AI-powered systems provide quicker help, happier customers, and save businesses money. Explore real examples, future trends, and how to get started with AI customer support now.

Customer satisfaction scores measure how well a company meets customer expectations on a scale of 1-100. To boost customer satisfaction and improve these scores, organizations must focus on key drivers including response time, issue resolution rate, and service quality. The average CSAT score across industries is 74%, with top performers achieving 85% or higher through systematic improvement strategies.

Customer service means going above and beyond to understand, assist, and delight customers through proactive support, empathetic communication, and efficient problem-solving.

Learn the complete NFS meaning across different platforms. From texting to social media, understand every use of NFS with real examples. Updated for 2025.

Discover what a customer success manager does, key responsibilities, salary data & required skills. Learn how video transforms customer success in 2025.

Discover 10 impactful customer service video clips that can elevate your support strategy. Enhance your team's skills and boost customer satisfaction today!

Discover practical tips to enhance self-service customer support and boost satisfaction. Learn effective solutions to empower your customers today!

Learn the key differences between asynchronous and synchronous video support and discover which approach delivers better customer satisfaction, reduces resolution times, and cuts operational costs for your business.

Discover how video chat customer service achieves 94% CSAT rates vs 73% traditional chat. Learn 5 proven strategies, implementation roadmap, and ROI data from real case studies.