The SnapCall Difference: How Our Video Support Platform Stands Out in a Crowded Market

Video support is one of the hottest trends in customer service, and for good reason. By enabling face-to-face communication and real-time collaboration, video support can help companies resolve issues faster, improve customer satisfaction, and reduce costs.

But with so many video support platforms on the market, how do you know which one is right for your business? At SnapCall, we believe our platform stands out from the crowd in several key ways.

Unmatched AI Capabilities

One of the things that truly sets SnapCall apart is our proprietary AI technology. Our platform uses machine learning algorithms to automatically analyze video calls in real-time and provide agents with smart recommendations and insights.

For example, our AI can:

• Transcribe calls and highlight key phrases and sentiment

• Detect common issues and suggest relevant knowledge base articles

• Flag potential compliance or security risks

This AI-powered assistance helps agents work more efficiently and effectively, while also ensuring a consistent, high-quality customer experience.

Seamless Integrations

We know that your support team doesn't work in a vacuum. That's why SnapCall is designed to integrate seamlessly with your existing tools and workflows.

Our platform has out-of-the-box integrations with popular CRM, helpdesk, and contact center platforms like:

• Zendesk

• Salesforce

• ServiceNow

• Intercom

• LiveChat

• Kustomer

We also offer open APIs and a robust developer portal, so you can customize SnapCall to fit your unique needs and branding.

Enterprise-Grade Security and Reliability

When it comes to video support, security and reliability are non-negotiable. That's why SnapCall is built on an enterprise-grade infrastructure with multiple layers of security and redundancy. SnapCall is GDPR compliant, ensuring the protection of sensitive customer data. SnapCall encrypts not only your stored data, but also the flow of data that might be transferred between any third-party system (for example Zendesk) and ours.

We also uses TLS 1.2 and AES 256 encryption methods to keep your data safe while in transit or when stored in our servers.

We also offer advanced security features like two-factor authentication, role-based access control, and data residency options to meet even the strictest compliance requirements.

Proven Results

Of course, the true measure of any video support platform is the results it delivers for customers. And on that front, SnapCall has a proven track record of success.

Here are a few examples:

• Glovo, an on-demand delivery platform, has improved its resolution time by 15% and reduced support costs by 37% with SnapCall.

• Bob's Discount Furniture has decreased its average resolution time by 32% and reduced the need for in-person technician visits using SnapCall.

• Rox Casino has accelerated its customer onboarding process by 80% with SnapCall's video verification capabilities.

But don't just take our word for it. Here's what some of our customers have to say:

“The technology is incredibly accurate and the transcripts are always spot-on. It's really revolutionized the way we provide customer support.”

— Sébastien Faure, Head of Customer Service & Support at Devialet

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Experience the SnapCall Difference

Ready to see how SnapCall can transform your customer support? Book a demo today and experience the difference for yourself.

Our platform is easy to set up and use, with flexible pricing options to fit your budget and volume. And our dedicated customer success team is here to ensure you get the most value from SnapCall at every stage.

So why settle for just another video support platform? Choose SnapCall and get a true partner in your success. Your customers (and your bottom line) will thank you.

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