Initiate the recording during the call by clicking a button. The recording can be a video or audio file.
Auto audio call recording
Automatic recording captures each of your calls seamlessly without any user action. The recording is an audio file.
Recording history
Recordings are saved to your workspace for later viewing.
Up to 1 year
Custom
Clip features
Platform Capabilities
Capture snapshot
Record video
Record screen
Record voice
AI features
Platform Capabilities
AI transcript
AI-generated summary
AI-generated summaries extract key information from video transcripts, eliminating the need to watch the entire video.
Context-aware summary
The AI-generated summary will incorporate company-specific terminology, ensuring a better understanding of the customer's issue in the context of the business.
Relevant content recommendations
After the summary is generated, SnapCall can recommend relevant content based on the issue, such as help center pages or additional articles to assist the customer.
Generated answer
All customer information captured and analyzed is processed through AI to suggest a solution to the agent in the appropriate language, incorporating relevant articles.
Universal video description
Provides precise and contextual descriptions based on visual or textual data, enhancing understanding of client-reported issues for faster resolution.
Flow
Platform Capabilities
Contextualized video description
AI
Flow is a customizable journey with selectable steps tailored to specific use cases, enabling dynamic, user-driven interactions for efficient problem-solving.
Contextualized video identification
AI
Contextualized video comparison
AI
Integrations
Platform Capabilities
Intercom
Kustomer
Salesforce
ServiceNow
Zapier
Zendesk
Custom CRM
Additional cost
Storage
Platform Capabilities
Storage limit
This is the storage space of your workspace.
Custom
Support
Platform Capabilities
Chat support
Onboarding support
Training sessions and shared Slack channel.
Priority support
We always give you an answer as quickly as possible.
24/7 support
We mobilize our teams to solve your problems at any time.
Dedicated customer success manager
Reserved for teams paying annually.
Global data privacy compliance
We are committed to maintaining high levels of data confidentiality and compliance with international privacy regulations.
Early access program
You can test our new features in preview. You will be invited to give us your feedback. You will be involved in our product roadmap.
Frequently asked questions
Everything you need to know about our pricing.
What is SnapCall clips?
Think of SnapCall Clips as a way for your customers to show, not just tell, what they're experiencing. Instead of struggling to explain an issue in writing, they can simply record a quick video showing the problem. Our AI then summarizes what's happening so your support team can jump right in with solutions. Many of our customers have cut their resolution times nearly in half because they can see exactly what's going on.
What is SnapCall calls?
SnapCall Calls lets you connect face-to-face with customers when text just isn't cutting it. No apps to download or complicated setup—customers just click a link and they're talking with your team. It works right in your existing systems like Zendesk or Salesforce, so your team doesn't have to juggle multiple tools or switch between screens.
How does your usage-based pricing model work?
Our usage-based pricing includes a platform access fee plus charges based on your actual video and call interactions. This model ensures you only pay for what you use, with volume discounts automatically applied as your usage increases. Custom enterprise features like SSO, dedicated support, and enhanced security are available as add-ons to match your specific requirements.
Is there a minimum contract period?
There is no minimum contract period for our standard usage-based model. For custom enterprise implementations with specific integration requirements, terms may vary. We offer both monthly and annual billing options, with discounts for annual commitments.
Can I cancel at any time?
You can cancel your subscription at your convenience. For usage-based billing, you'll only pay for interactions used up to the cancellation date. For any prepaid platform fees, we do not offer refunds for billing periods you have already paid.
What payment methods do you accept?
We accept payment through major credit cards such as Visa, Mastercard, and American Express. We use Stripe as payment processing platform.
How does SnapCall integrate with our knowledge base?
SnapCall integrates seamlessly with your knowledge base, allowing it to suggest relevant help center articles that can provide further assistance or education on the product or service in question.
Can we use SnapCall on multiple devices?
Yes, SnapCall works on multiple devices, including computers, tablets, and mobile devices. This allows you to connect with your customers from anywhere, at any time.
Still have questions?
Can’t find the answer you’re looking for? Visit our Help Center.
