Devialet transforms customer support with SnapCall Assist

Devialet is a world-renowned audio company known for their exceptional sound quality and stunning design. Their products are renowned for their excellence, but as with any technical product, issues can arise. Devialet prides themselves on providing unparalleled customer support, and they have found a powerful tool to help them deliver that support: SnapCall Assist.

SnapCall Assist is a revolutionary new technology that allows customers to easily take photos and record videos of their technical issues, all while being securely stored in the cloud on SnapCall's servers. With SnapCall Assist, recorded videos are automatically processed and transcribed, generating a summary of the key points using OpenAI's advanced GPT-3 AI technology. This technology is helping Devialet transform their customer support by making it faster, more efficient, and more effective.

Simplifying the technical support process

One specific use case for Devialet is when a customer with a technical issue comes into a Devialet store. The salesperson must check certain points before accepting the product for repair, but they may not be an expert in the product's technical details. In the past, this process could take hours or even days as the salesperson communicated with Devialet's technical support team to identify the problem. With SnapCall Assist, however, the salesperson can easily record a video explaining the problem, which is then automatically transcribed and summarized by the advanced AI technology. The technical support team can then quickly and easily assess the problem and accept the product for repair, saving everyone time and hassle.

“The technology is incredibly accurate and the transcripts are always spot-on. It's really revolutionized the way we provide customer support.”

— Sébastien Faure, Head of Customer Service & Support at Devialet

"When we first started using SnapCall Assist, we were blown away by how easy it was to use," said one Devialet salesperson. "Before, we would spend hours trying to describe the technical problem to the support team, but now we can simply record a video and let the AI technology do the rest. It has made our jobs so much easier, and our customers are thrilled with the faster turnaround times."

Setting a new standard in customer support

Devialet's customer service & support team also raves about the benefits of SnapCall Assist. "With SnapCall Assist, we are able to quickly identify and assess technical issues, which means we can provide faster and more effective support," said Sébastien Faure, Head of Customer Service & Support. "The technology is incredibly accurate and the transcripts are always spot-on. It's really revolutionized the way we provide customer support."

Thanks to SnapCall Assist, Devialet is setting a new standard for exceptional customer support in the audio industry. With the ability to quickly and easily identify and solve technical issues, their customers are happier than ever before, and their sales team and technical support team are working together more efficiently.