Rox Casino Accelerates Customer Onboarding and Verification with SnapCall's Video KYC Solution

In the fast-paced world of online gaming, providing a smooth and secure customer onboarding experience is paramount. Rox Casino, a leading online casino platform, understands this challenge well. By partnering with SnapCall to implement video-based Know Your Customer (KYC) verification, Rox Casino has streamlined its onboarding process, enabling faster, more accurate customer identity checks.

The High Stakes of Online Casino Onboarding

Rox Casino is committed to providing its customers with a safe, fair, and enjoyable online gaming experience. A critical part of this commitment is ensuring that all players are properly verified and meet legal age and identity requirements.

However, traditional online casino onboarding processes can be cumbersome and time-consuming:

• Players must submit multiple identity documents and wait for manual review

• Incomplete or unclear documentation can lead to delays and frustration

• Manual verification is resource-intensive and can struggle to scale with demand

• Fraudulent accounts and identity theft pose significant risks to both players and the platform

• Slow or complicated onboarding can drive away potential customers

Rox Casino recognized that to meet the expectations of today's online casino players, it needed a faster, more user-friendly approach to KYC verification. That's where SnapCall's video KYC solution came in.

Dealing a Winning Hand with Video Verification

Rox Casino integrated SnapCall's video KYC platform directly into its onboarding flow, enabling new players to complete identity verification quickly and easily. Here's how it works:

1. When a new player signs up, they're prompted to start a SnapCall video verification session

2. With a single click, the player launches a secure video call with a Rox Casino verification agent

3. The agent guides the player through the identity verification process, requesting them to show their government-issued ID and face on camera

4. SnapCall's AI-powered platform automatically captures and analyzes the player's ID document and facial biometrics

5. The system compares the ID details with the player's registration information and runs real-time checks against global watchlists and databases

6. If the verification is successful, the player's account is approved and ready for use

By leveraging SnapCall's video KYC technology, Rox Casino has transformed its online casino onboarding experience into a seamless, customer-centric process. New players can now complete verification in minutes, without the need for lengthy manual reviews or in-person visits.

Hitting the Jackpot with Faster, More Secure Onboarding

Since implementing SnapCall's video KYC solution, Rox Casino has achieved impressive results:

• 80% faster customer onboarding times

• Higher completion rates for identity verification, with fewer abandonments

• Reduced risk of fraudulent accounts and identity-related chargebacks

• More efficient use of compliance team resources

• Improved customer satisfaction scores and positive feedback on the onboarding experience

By investing in cutting-edge video verification technology, Rox Casino is setting a new standard for online casino onboarding. The company is now better equipped to meet the expectations of today's players while ensuring the highest levels of security and compliance.

Elevate Your Customer Onboarding with SnapCall

Want to streamline your customer onboarding experience like Rox Casino? SnapCall's video KYC platform enables businesses to verify customer identities quickly, securely, and conveniently.

Learn how SnapCall can help you reduce onboarding friction, improve completion rates, and enhance customer satisfaction. Schedule your personalized demo today to see the power of video verification in action.

‍