Simple enough for every buyer: 1. RecordBuyer films quick vehicle walkthrough at delivery 2. VerifySystem captures timestamp and location proof 3. ProtectEveryone gets instant access to verified documentation
BENEFITS FOR DELIVERY TEAMS
Tools that prevent disputes
Everything you need to protect transactions
Instant Documentation 3-minute process captures everything. Cut paperwork time by 75%.
Fraud Prevention GPS and timestamp verification. Block fraudulent claims before they start.
Discover how our innovative video and photo recording feature is being used across various platforms to enhance customer support and problem resolution.
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What is SnapCall and how does it work?
It is a customer service and support tool that allows users to easily record and share videos, photos, and screen recordings to communicate and document issues more efficiently.
How can SnapCall be integrated into my current customer support process?
It can be integrated into your CRM platform, through email or SMS exchange, or by using our pre-built form templates.
Is SnapCall compatible with other platforms such as Zendesk, LiveChat, and Intercom?
Yes. SnapCall also integrates with Zapier. This means you can easily integrate SnapCall into your existing workflow and start using it right away.
Does SnapCall allow for sharing screenshots to explain technical issues?
Yes, SnapCall includes a screen recording feature that allows customers to easily document and share technical issues with the support team.
Does SnapCall allow for secure sharing of photos and videos?
Yes, SnapCall includes security measures to ensure that any photos and videos shared are protected and only accessible to authorized individuals.
Is SnapCall easy for customers to use?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Still have questions?
Can’t find the answer you’re looking for? Visit our Help Center.
This metric measures the Average Handle Time (AHT), which is the total amount of time spent by customer support agents on a support ticket, from the moment it is opened to the moment it is resolved using SnapCall. The 46% reduction in AHT reflects the average decrease observed among SnapCall's clients who have used the tool for at least 3 months.
This metric measures the number of customer support tickets that were resolved using SnapCall. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.
This metric measures the amount of time it takes for a customer support ticket to be resolved, whether or not an agent takes action. SnapCall's AI-powered features can often resolve issues without the need for an agent's intervention. Therefore, a decrease in this metric suggests that SnapCall is effective in reducing the time it takes for a customer issue to be resolved, leading to a faster and more efficient support experience. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.
