Retail

Fix bed issues without home visits

Watch customers demonstrate the exact problem with their adjustable bed and guide them to solutions that work. Cut service costs by 60%.
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See how companies use SnapCall.
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What video support looks like

Why furniture brands switch to video support

-46%

Cut ticket resolution time

40%

Cut product returns by 40%

-35%

Reduce support calls by 35%
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Stop wasting money on unnecessary visits

Unclear Malfunction Reports See exactly how the bed is behaving
Expensive Technician Visits Fix issues remotely through video guidance
Multiple Support Calls Solve problems on the first contact
High Return Costs Avoid high shipping costs per return
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How it works?

Three steps to faster fixes

Simple for every customer:
1. Record: Customer shows the bed malfunction
2. Guide Support team spots the issue instantly
3. Fix :Walk customers through solutions they can handle

BENEFITS FOR DELIVERY TEAMS

Tools built for bed support

Everything you need to solve issues remotely
Quick Issue Spotting Diagnose problems in seconds. Most issues solved in under 15 minutes.
Visual Troubleshooting Show customers exactly what to check. 85% self-fix success rate.
Solution Library Build guides for common problems. Solve repeat issues faster.
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Ready to cut returns costs?

Join brands already saving on support.
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“We're thrilled with the level of customer satisfaction we've been able to achieve with SnapCall Clip”

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SnapCall has helped Glovo elevate their customer support to new heights, resulting in improved customer satisfaction.
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See SnapCall in action.

Discover how our innovative video and photo recording feature is being used across various platforms to enhance customer support and problem resolution.

Chat support.

Share a seamlessly integrated SnapCall invitation within your chat.

Email support.

Easily share a unique link for video recording, associated with your support ticket, in every email exchange.

SMS support.

Effortlessly allow your customers to capture a photo or record a video of their issue through a simple SMS link.

Embedded form.

Even without an established support process, easily utilize our pre-made form templates.
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Works Where You Work

Seamlessly integrate SnapCall into your existing workflow
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Zendesk integration

Effortlessly integrate SnapCall with your Zendesk platform for enhanced problem resolution.
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Slack integration

Simplify team communication and problem resolution with Slack and SnapCall integration.
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Intercom integration

Improve communication and problem resolution with Intercom and SnapCall integration.
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Kustomer integration

Elevate the customer experience with SnapCall's seamless integration with Kustomer.
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LiveChat integration

Streamline customer support with LiveChat and SnapCall's video recording feature.
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Zapier integrations

Expand the capabilities of your current tools with SnapCall's Zapier integration.
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FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.

What is SnapCall and how does it work?

It is a customer service and support tool that allows users to easily record and share videos, photos, and screen recordings to communicate and document issues more efficiently.

How can SnapCall be integrated into my current customer support process?

It can be integrated into your CRM platform, through email or SMS exchange, or by using our pre-built form templates.

Is SnapCall compatible with other platforms such as Zendesk, LiveChat, and Intercom?

Yes. SnapCall also integrates with Zapier. This means you can easily integrate SnapCall into your existing workflow and start using it right away.

Does SnapCall allow for sharing screenshots to explain technical issues?

Yes, SnapCall includes a screen recording feature that allows customers to easily document and share technical issues with the support team.

Does SnapCall allow for secure sharing of photos and videos?

Yes, SnapCall includes security measures to ensure that any photos and videos shared are protected and only accessible to authorized individuals.

Is SnapCall easy for customers to use?

Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.

Still have questions?

Can’t find the answer you’re looking for? Visit our Help Center.
Help Center
  1. This metric measures the Average Handle Time (AHT), which is the total amount of time spent by customer support agents on a support ticket, from the moment it is opened to the moment it is resolved using SnapCall. The 46% reduction in AHT reflects the average decrease observed among SnapCall's clients who have used the tool for at least 3 months.
  2. This metric measures the number of customer support tickets that were resolved using SnapCall. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.
  3. This metric measures the amount of time it takes for a customer support ticket to be resolved, whether or not an agent takes action. SnapCall's AI-powered features can often resolve issues without the need for an agent's intervention. Therefore, a decrease in this metric suggests that SnapCall is effective in reducing the time it takes for a customer issue to be resolved, leading to a faster and more efficient support experience. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.