Employee experience

Transforming Issue Reporting Management with SnapCall

Introducing the innovative process for reporting issues encountered by employees.

-46%

Ticket resolution time1

+41%

Tickets handled2

-68%

Customer wait time3

Making the Internal Issue Reporting Process More Efficient with SnapCall

From notification to resolution: A transformed and automated employee journey.
iPhone mockup
iPhone mockup
iPhone mockup

Reinvent problem management

Qualification, efficiency, and automation at your service.

Optimize the accuracy of your records.

With SnapCall, significantly improve the quality of your records. Our technology allows for precise data collection via video clips, facilitating a quick and accurate assessment for better case qualification.

Minimize expenses, maximize resolution.

Reduce your operational costs without compromising efficiency. SnapCall accelerates the claim resolution process through automation supported by artificial intelligence.

Automate tickets, reduce site visits.

Decrease the need for on-site interventions. Automate tickets by analyzing videos/photos to assess claims, reducing the need to send out experts, while ensuring accurate and efficient management of declarations.
  1. This metric measures the Average Handle Time (AHT), which is the total amount of time spent by customer support agents on a support ticket, from the moment it is opened to the moment it is resolved using SnapCall. The 46% reduction in AHT reflects the average decrease observed among SnapCall's clients who have used the tool for at least 3 months.
  2. This metric measures the number of customer support tickets that were resolved using SnapCall. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.
  3. This metric measures the amount of time it takes for a customer support ticket to be resolved, whether or not an agent takes action. SnapCall's AI-powered features can often resolve issues without the need for an agent's intervention. Therefore, a decrease in this metric suggests that SnapCall is effective in reducing the time it takes for a customer issue to be resolved, leading to a faster and more efficient support experience. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.