Voice Meets Vision:
AI-Powered Customer Support Evolution

Combine Poly.ai's Voice Intelligence with SnapCall's Visual Support in Zendesk

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The Future of Customer Support is Here

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Poly.ai + SnapCall

Break free from traditional support limitations with an intelligent voice-to-video solution that

See what your customers see. When voice conversations need a visual, instantly switch to video support within the same call. Our AI-powered solution helps your team solve complex issues faster, avoid unnecessary site visits, and keep customers happy - all while working smoothly in Zendesk.

Install SnapCall into Zendesk

How it works

Experience Seamless Voice-to-Video Support

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Smart Voice Engagement

Poly.ai handles initial customer contact with human-like conversation, understanding context and intent.
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Intelligent Visual Transition

When visual verification is needed, customers automatically receive an SMS with a secure SnapCall link.


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Visual Problem-Solving

Customers can instantly record videos or join live calls to show their issues, providing clear context.
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AI-Powered Resolution

‍Voice interactions and visual evidence are analyzed by AI, providing agents with actionable insights and suggested responses.

Why Leaders Choose Our Integration

Bundle with Zendesk

For CEOs & COOs
Reduce operational costs
Improve customer satisfaction
Drive digital transformation
Enhance service efficiency

For Customer Support Leaders
Decrease average handling time
Improve first-contact resolution
Reduce unnecessary escalations
Better support documentation

For Agents
Clear visual context for issues
AI-suggested responses
Streamlined workflow
Unified support interface

In case you still have questions.

How quickly can we implement this integration?

Our dedicated team can have you up and running in weeks, not months, with minimal disruption to your existing workflows.

Is this compatible with our existing Zendesk setup?

Yes, our solution seamlessly integrates with your current Zendesk workspace, requiring minimal configuration.

How does the voice-to-video transition work?

When visual verification is needed, Poly.ai automatically triggers SnapCall to send an SMS link to the customer, enabling instant video recording or live calls within the same support session.