Create the next generation online customer experience with SnapCall. Voice and Video calls, Screen Sharing right inside LiveChat.
Unlock the full business potential by incorporating top-quality voice and video calls inside LiveChat. Initiate face-to-face interaction without leaving the live chat.
Get your customers engaged quicker and more effectively with one-to-one voice and video calls. Go beyond text messages and provide personalized guidance to clients.
To install, click Add to Cart on LiveChat Marketplace.
Connect your colleagues to solve customer questions or make an immersive product demonstration by connecting a second device. Absolutely seamless experience, join the call by sending a link via email, text, or simply by scanning a QR code.
Activate a dialogue by sending a SnapCall card to your chat partner for an instant call. Clients join a live conversation in one click.
You can find the step by step instructions here. The whole procedure takes less than five minutes and Snapcall will be available to all your agents within your team.
There’s no need to add code on your website and you don’t need the intervention of your IT Team or developers to have this completed.
All your agents will be able to initiate calls with your customers directly from a LiveChat. When they press the Snapcall button and send a message, the client will receive a button to join a call, allowing them to interact via voice and video. More information is available here.
No. Say you have 10 users on your Intercom account but you want only 3 to use SnapCall. You have 2 options:
1. Your 3 teammates created a SnapCall account for free (Individual Plan). They will enjoy SnapCall on Intercom for free.
2. You create a SnapCall account to which you invite your 3 teammates (Pro plan is required). So they can also enjoy the benefits of the Pro plan, see team activities, analytics data, etc.
Snapcall built dedicated features to make it easier for agents to solve Support queries faster. For example, agents can share their screen during the call to guide customers step by step, or showing them how a specific feature would work for them. More on that is available here.
Not only that, the agent decides when to offer phone support according to the situation, allowing them to have more time to dedicate to chats and solve more tickets faster. Your team won’t be flooded by an unproportional amount of calls that they can’t handle, meaning they will have more time to reply to chats, boosting team performance and customer satisfaction.
Snapcall Pro allows you to get access to specific in-call features that makes it easier for you and your team to solve issues faster, you can find the full list here. Not only that, you will also be able to monitor all your agent’s calls in our Dashboard, as well as gather analysis of your Team’s call. With a Pro plan, you can also download and listen for the recordings of your team calls.
Absolutely! When an agent joins a call, they decide if they want to share their video or if they prefer to just activate their microphone. Not only that, agents can prompt clients in a call to activate their microphone in case of difficulties, by sending them a pop up via one of our Snapcall features.
You can head to our Support Center, where you can find all answers to the most asked questions. On the same page, you can also get in touch with us by using the chat widget on the bottom right part of the screen.
