Deliver an exceptional customer experience to your customer. SnapCall enables real-time interaction with customers through Voice, Video, and Screen Sharing in Intercom conversations.
SnapCall makes high-quality video calls into Intercom messenger possible. Enable a real-time interaction with customers without leaving the Intercom conversations.
Break free from impersonal sales, marketing and support messages. Add a friendly face to the client interaction. Send a call invitation card to the customers right inside the Intercom messenger.
Install SnapCall into Intercom
Include up to 4 participants in your call. Organise a meeting with all stakeholders without wasting time in setting up a meeting in a third-party video services.
With SnapCall, you can power-up your chat conversations by sending an instant call card. Your users will join you immediately. Easy call.
The only thing you need to do is to install SnapCall into your Intercom account, using the following link. The whole procedure takes less than five minutes and Snapcall will be available to all your agents within your team.
There’s no need to add code on your website and you don’t need the intervention of your IT Team or developers to have this completed.
All your agents will be able to initiate calls with your customers directly from Intercom. When they press the Snapcall button and send a message, the client will receive a button to join a call, allowing them to interact via voice and video. More information is available here.
Snapcall built dedicated features to make it easier for agents to solve Support queries faster. For example, agents can share their screen during the call to guide customers step by step, or showing them how a specific feature would work for them. More on that is available here.
Not only that, the agent decides when to offer phone support according to the situation, allowing them to have more time to dedicate to chats and solve more tickets faster. Your team won’t be flooded by an unproportional amount of calls that they can’t handle, meaning they will have more time to reply to chats, boosting team performance and customer satisfaction.
Snapcall Pro allows you to get access to specific in-call features that makes it easier for you and your team to solve issues faster, you can find the full list here.
Not only that, you will also be able to monitor all your agent’s calls in our Dashboard, as well as gather analysis of your Team’s call. With a Pro plan, you can also download and listen for the recordings of your team calls.
Absolutely! When an agent joins a call, they decide if they want to share their video or if they prefer to just activate their microphone. Not only that, agents can prompt clients in a call to activate their microphone in case of difficulties, by sending them a pop up via one of our Snapcall features.
You can head to our Support Center, where you can find all answers to the most asked questions. On the same page, you can also get in touch with us by using the chat widget on the bottom right part of the screen.
