telecomunication
Use calls, clips, and screenshots to diagnose connection problems, guide setups, and support customers more efficiently.
Better support, proven by the numbers.
Solve network issues faster
Clients or field technicians show signal problems, device setups, or installation issues instantly. Support teams get immediate visibility, reducing troubleshooting time and unnecessary escalations.
Reduce truck rolls & costly interventions
Verify equipment, wiring, router lights, and installation setups visually before dispatching a technician. Teams prevent unneeded site visits, diagnose issues remotely, and optimize field operations.
Smarter data for telecom operations
AI extracts key details from each Clip or Call and updates your CRM, ticketing or NOC systems automatically, keeping case histories clean, improving KPIs, and accelerating resolution.
Better support, proven by the numbers.
See how telecomunication brands use SnapCall to speed up resolution and elevate customer care.
Let customers show exactly what’s wrong with a product through a quick video. Your agents get instant visual context, resolve issues faster, and cut unnecessary returns.
Add real-time video calls directly inside your support tools to diagnose issues on the spot, walk shoppers through fixes, and deliver premium in-store-level assistance remotely.
AI Capabilities
Smarter support, powered by AI
SnapCall’s AI turns every Clip and Call into clear, structured insights — helping retail teams understand issues faster, clean up tickets automatically, and keep support running smoothly at scale.
Understand every issue instantly
SnapCall’s AI analyzes every Clip and Call to extract product details, issues, and next steps — giving agents immediate clarity.
Summaries without the rewatch
Transcripts and concise summaries highlight the key moments so agents stay focused on action, not review.
Clean, structured data in your CRM
Insights are pushed directly into your CRM, keeping tickets organized and ready to resolve.