Assistance
Combine human care with AI precision to assist customers faster and better.
Better support, proven by the numbers.
See the situation instantly, wherever the incident happens
Customers can instantly show what’s going on: a breakdown, damage, lockout, leak, travel issue, or any unexpected situation. Your teams gain real on-site visibility in seconds and make the right decision immediately.
Reduce unnecessary dispatches & costly interventions
By visually assessing the situation before sending help, teams avoid unneeded dispatches, choose the right resource to send, and drastically reduce misdiagnosis. Faster response, lower costs, better customer satisfaction.
Smarter data for assistance operations
AI automatically extracts key details from every Clip or Call, evidence, conditions, severity, context, and syncs them to your internal systems. More complete files, stronger auditability, and faster decision-making with zero extra admin work.
Better support, proven by the numbers.
See how Assistance brands use SnapCall to speed up resolution and elevate customer care.
Let customers show exactly what’s wrong with a product through a quick video. Your agents get instant visual context, resolve issues faster, and cut unnecessary returns.
Add real-time video calls directly inside your support tools to diagnose issues on the spot, walk shoppers through fixes, and deliver premium in-store-level assistance remotely.
AI Capabilities
Smarter support, powered by AI
SnapCall’s AI turns every Clip and Call into clear, structured insights — helping retail teams understand issues faster, clean up tickets automatically, and keep support running smoothly at scale.
Understand every issue instantly
SnapCall’s AI analyzes every Clip and Call to extract product details, issues, and next steps — giving agents immediate clarity.
Summaries without the rewatch
Transcripts and concise summaries highlight the key moments so agents stay focused on action, not review.
Clean, structured data in your CRM
Insights are pushed directly into your CRM, keeping tickets organized and ready to resolve.