+
Elevate your support and sales experience with our exclusive offer,including video calls and video async clips.
CSAT Score
High satisfaction, every interaction.
CSAT Score
Praised for speed, clarity, and collaboration.
CSAT Score
High satisfaction, every interaction.
Quicker ticket resolution
Speed that builds trust.
Quicker ticket resolution
Speed that builds trust.
Faster first response
Quick to respond, quick to solve.
Faster first response
Quick to respond, quick to solve.
Instantly elevate customer conversations with audio & video Calls + screensharing. Turn any support interaction into a personal, face-to-face experience, directly from your Zendesk interface. With SnapCall, agents can connect in real time to resolve issues faster, understand problems more clearly, and deliver a more human, immersive support experience that builds trust and boosts customer satisfaction.
Invite participants via chat, email, SMS or calendar
Capture and Analyze photos with AI
Advanced scheduling feature with Cal.com
Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.
Personalize AI according to your use cases
Analyze video with AI and extract key information
Generate tailored responses using your company’s knowledge base
Automatically analyze attachments directly in the ticket
Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.
Personalize AI according to your use cases
Analyze video with AI and extract key information
Generate tailored responses using your company’s knowledge base
Automatically analyze attachments directly in the ticket
Instantly elevate customer conversations with audio & video Calls + screensharing. Turn any support interaction into a personal, face-to-face experience, directly from your Zendesk interface. With SnapCall, agents can connect in real time to resolve issues faster, understand problems more clearly, and deliver a more human, immersive support experience that builds trust and boosts customer satisfaction.
Invite participants via chat, email, SMS or calendar
Capture and Analyze photos with AI
Advanced scheduling feature with Cal.com
Instantly elevate customer conversations with audio & video Calls + screensharing. Turn any support interaction into a personal, face-to-face experience, directly from your Zendesk interface. With SnapCall, agents can connect in real time to resolve issues faster, understand problems more clearly, and deliver a more human, immersive support experience that builds trust and boosts customer satisfaction.
Invite participants via chat, email, SMS or calendar
Capture and Analyze photos with AI
Advanced scheduling feature with Cal.com
Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.
Personalize AI according to your use cases
Analyze video with AI and extract key information
Generate tailored responses using your company’s knowledge base
Automatically analyze attachments directly in the ticket
Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.
Personalize AI according to your use cases
Analyze video with AI and extract key information
Generate tailored responses using your company’s knowledge base
Automatically analyze attachments directly in the ticket
Delivery issue
Warranty & services
Software issue
Claim processing
Fraud detection
Tech on site support
IT/ITSM support
Know Your Customer
Video AI that pays for itself
Video AI that pays for itself
Video AI that
pays for itself
Our platform + usage-based model gives you enterprise-grade video solutions
with pricing that scales with your success.
Light
$499
/mo
Core
$999
/mo
Features:
Unlimited Video calls
Unlimited agents
50 clips/month included
Library included
AI, personalized workflow, AI suggested answer
Scale
$1,999
/mo
Features:
Unlimited Video calls
Unlimited agents
100 clips/month included
AI ++ / Video Bot
Dedicated CSM
Available option: SSO, KYC, Bring your own LLM
Features
Light
Core
SCALE
Call Features
Audio Call
Video Call
Screen Sharing
Smart guidance for micro & camera
Capture snapshot
Share synchronized YouTube video
Laser pointer
Automatic audio call recording
Manual video call recording
Send SMS invitation to participant
50/month
100/month
200/month
Cal.com scheduling
50/month
100/month
200/month
Clip Features*
Media included in plan
25 media/month
50 media/month
100 media/month
Photo Capture
Video Recording
Audio Recording
Screen Recording
AI Features
Transcript
Summary
Content Recognition
Location
Data Extract
Image Classification (Beta)
Custom Skills
Suggested answer
Article recommendation
Default LLM
Bring your own LLM
Additional media package (min 200/month)**
Unit price without AI
$0.75
$0.75
$0.75
Unit price with AI
$1.50
$1.50
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
Library Features
Library
Retention
Media Retention
6 months
12 months
Custom
Integrations
Intercom
Kustomer
Salesforce
ServiceNow
Zapier
Zendesk
Custom CRM
Option
Storage
Storage limit
2Go
4Go
Custom
Support
Dedicated Onboarding
Chat support
Priority support
Dedicated customer success manager
Enterprise-level support
99.9% uptime SLA
24/7 real-time Slack Connect
API
API Access
Other
SAML SSO
Option
Security reviews
SOC2 Compliance Check
Global data privacy compliance
Contract
MSA
Standard
Standard
Custom
DPA
Standard
Standard
Custom
Features
Light
Core
SCALE
Call Features
Audio Call
Video Call
Screen Sharing
Smart guidance for micro & camera
Capture snapshot
Share synchronized YouTube video
Laser pointer
Automatic audio call recording
Manual video call recording
Send SMS invitation to participant
50/month
100/month
200/month
Cal.com scheduling
50/month
100/month
200/month
Clip Features*
Media included in plan
25 media/month
50 media/month
100 media/month
Photo Capture
Video Recording
Audio Recording
Screen Recording
AI Features
Transcript
Summary
Content Recognition
Location
Data Extract
Image Classification (Beta)
Custom Skills
Suggested answer
Article recommendation
Default LLM
Bring your own LLM
Additional media package (min 200/month)**
Unit price without AI
$0.75
$0.75
$0.75
Unit price with AI
$1.50
$1.50
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
Library Features
Library
Retention
Media Retention
6 months
12 months
Custom
Integrations
Intercom
Kustomer
Salesforce
ServiceNow
Zapier
Zendesk
Custom CRM
Option
Storage
Storage limit
2Go
4Go
Custom
Support
Dedicated Onboarding
Chat support
Priority support
Dedicated customer success manager
Enterprise-level support
99.9% uptime SLA
24/7 real-time Slack Connect
API
API Access
Other
SAML SSO
Option
Security reviews
SOC2 Compliance Check
Global data privacy compliance
Contract
MSA
Standard
Standard
Custom
DPA
Standard
Standard
Custom
FAQ's
What is SnapCall clips?
What is SnapCall calls?
How does SnapCall integrate with our knowledge base?
Can we use SnapCall on multiple devices?
"I believe visual AI is becoming essential to support. Customers already share photos, PDFs, and videos, but this content is mostly ignored by automation. SnapCall turns these visuals into structured insights for Zendesk AI and makes it easy for customers to capture rich visual context directly in the support flow. The result is faster resolutions, higher AI automation, and a clear competitive and revenue advantage for Zendesk."
Arnaud Pigueller
CEO & Co-Founder
Call Features
Audio Call
Video Call
Screen Sharing
Smart guidance for micro & camera
Capture snapshot
Share synchronized YouTube video
Laser pointer
Automatic audio call recording
Manual video call recording
Audio Recording
Screen Recording
Video Recording
Photo Capture
Send SMS invitation to participant
50/ month
100/ month
200/month
Cal.com scheduling
50/ month
100/ month
200/month
Clip Features*
Media included in plan
25 media/month
50 media/month
100 media/month
Video Recording
Audio Recording
Screen Recording
AI Features
Transcript
Summary
Content Recognition
Location
Data Extract
Image Classification (Beta)
Custom Skills
Suggested answer
Article recommendation
Article recommendation
Article recommendation
Additional media package (min 200/month)**
Unit price without AI
$0.75
$0.75
$0.75
Unit price with AI
$1.50
$1.50
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
Features
$499
/mo
$999
/mo
$1,999
/mo
Library Features
Library
Retention
Media Retention
Integrations
Intercom
Kustomer
Salesforce
ServiceNow
Zapier
Zendesk
Custom CRM
Storage
Storage limit
2Go
4Go
Custom
Support
Dedicated Onboarding
Chat support
Priority support
Dedicated customer success manager
Enterprise-level support
99.9% uptime SLA
24/7 real-time Slack Connect
API
API Access
Other
SAML SSO
Option
Security reviews
SOC2 Compliance Check
Global data privacy compliance
Contract
MSA
50/ month
100/ month
Custom
DPA
50/ month
100/ month
Custom
FAQ's
What is SnapCall clips?
What is SnapCall calls?
How does SnapCall integrate with our knowledge base?
Can we use SnapCall on multiple devices?
"I believe visual AI is becoming essential to support. Customers already share photos, PDFs, and videos, but this content is mostly ignored by automation. SnapCall turns these visuals into structured insights for Zendesk AI and makes it easy for customers to capture rich visual context directly in the support flow. The result is faster resolutions, higher AI automation, and a clear competitive and revenue advantage for Zendesk."
Arnaud Pigueller
CEO & Co-Founder