+
Elevate your support and sales experience with our exclusive offer, including video calls and video async clips.
CSAT Score
High satisfaction, every interaction.
CSAT Score
Praised for speed, clarity, and collaboration.
CSAT Score
High satisfaction, every interaction.
Quicker ticket resolution
Speed that builds trust.
Quicker ticket resolution
Speed that builds trust.
Quicker ticket resolution
Speed that builds trust.
Faster first response
Quick to respond, quick to solve.
Faster first response
Quick to respond, quick to solve.
Faster first response
Quick to respond, quick to solve.
Instantly elevate customer conversations with audio & video Calls + screensharing. Turn any support interaction into a personal, face-to-face experience, directly from your Zendesk interface. With SnapCall, agents can connect in real time to resolve issues faster, understand problems more clearly, and deliver a more human, immersive support experience that builds trust and boosts customer satisfaction.
Invite participants via chat, email, SMS or calendar
Capture and Analyse photos with AI
Advanced scheduling feature with Cal.com
Instantly elevate customer conversations with audio & video Calls + screensharing. Turn any support interaction into a personal, face-to-face experience, directly from your Zendesk interface. With SnapCall, agents can connect in real time to resolve issues faster, understand problems more clearly, and deliver a more human, immersive support experience that builds trust and boosts customer satisfaction.
Invite participants via chat, email, SMS or calendar
Capture and Analyse photos with AI
Advanced scheduling feature with Cal.com
Instantly elevate customer conversations with audio & video Calls + screensharing. Turn any support interaction into a personal, face-to-face experience, directly from your Zendesk interface. With SnapCall, agents can connect in real time to resolve issues faster, understand problems more clearly, and deliver a more human, immersive support experience that builds trust and boosts customer satisfaction.
Invite participants via chat, email, SMS or calendar
Capture and Analyse photos with AI
Advanced scheduling feature with Cal.com
Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.
Personalise AI according to your use cases
Analyse video with AI and extract key information
Generate tailored responses using your company’s knowledge base
Automatically analyse attachments directly in the ticket
Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.
Personalise AI according to your use cases
Analyse video with AI and extract key information
Generate tailored responses using your company’s knowledge base
Automatically analyse attachments directly in the ticket
Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.
Personalise AI according to your use cases
Analyse video with AI and extract key information
Generate tailored responses using your company’s knowledge base
Automatically analyse attachments directly in the ticket
Delivery issue
Warranty & services
Software issue
Claim processing
Fraud detection
Tech on site support
IT/ITSM support
Know Your Customer
Video AI that pays for itself
Video AI that pays for itself
Video AI that
pays for itself
Our platform + usage-based model gives you enterprise-grade video solutions
with pricing that scales with your success.
Light
499£
/mo
Light
499£
/mo
Light
499£
/mo
Core
999£
/mo
Features:
Unlimited Video calls
Unlimited agents
50 clips/month included
Library included
AI, personalised workflow, AI suggested answer
Core
999£
/mo
Features:
Unlimited Video calls
Unlimited agents
50 clips/month included
Library included
AI, personalised workflow, AI suggested answer
Core
999£
/mo
Features:
Unlimited Video calls
Unlimited agents
50 clips/month included
Library included
AI, personalised workflow, AI suggested answer
Scale
1,999£
/mo
Features:
Unlimited Video calls
Unlimited agents
100 clips/month included
AI ++ / Video Bot
Dedicated CSM
Available option: SSO, KYC, Bring your own LLM
Scale
1,999£
/mo
Features:
Unlimited Video calls
Unlimited agents
100 clips/month included
AI ++ / Video Bot
Dedicated CSM
Available option: SSO, KYC, Bring your own LLM
Scale
1,999£
/mo
Features:
Unlimited Video calls
Unlimited agents
100 clips/month included
AI ++ / Video Bot
Dedicated CSM
Available option: SSO, KYC, Bring your own LLM
Features
Light
499£/mo
Core
999£/mo
SCALE
1,999£/mo
Call Features
Audio Call
Video Call
Screen Sharing
Smart guidance for micro & camera
Capture snapshot
Share synchronised YouTube video
Laser pointer
Automatic audio call recording
Manual video call recording
Send SMS invitation to participant
50/month
100/month
200/month
Cal.com scheduling
50/month
100/month
200/month
Clip Features*
Media included in plan
25 media/month
50 media/month
100 media/month
Photo Capture
Video Recording
Audio Recording
Screen Recording
AI Features
Transcript
Summary
Content Recognition
Location
Data Extract
Image Classification (Beta)
Custom Skills
Suggested answer
Article recommendation
Default LLM
Bring your own LLM
Additional media package (min 200/month)**
Unit price without AI
0.75£
0.75£
0.75£
Unit price with AI
1.50£
1.50£
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
Library Features
Library
Retention
Media Retention
6 months
12 months
Custom
Integrations
Intercom
Kustomer
Salesforce
ServiceNow
Zapier
Zendesk
Custom CRM
Option
Storage
Storage limit
2Go
4Go
Custom
Support
Dedicated Onboarding
Chat support
Priority support
Dedicated customer success manager
Enterprise-level support
99.9% uptime SLA
24/7 real-time Slack Connect
API
API Access
Other
SAML SSO
Option
Security reviews
SOC2 Compliance Check
Global data privacy compliance
Contract
MSA
Standard
Standard
Custom
DPA
Standard
Standard
Custom
Features
Light
499£/mo
Core
999£/mo
SCALE
1,999£/mo
Features
Light
499£/mo
Core
999£/mo
SCALE
1,999£/mo
Call Features
Call Features
Audio Call
Audio Call
Video Call
Video Call
Screen Sharing
Screen Sharing
Smart guidance for micro & camera
Smart guidance for micro & camera
Capture snapshot
Capture snapshot
Share synchronized YouTube video
Share synchronized YouTube video
Laser pointer
Laser pointer
Automatic audio call recording
Automatic audio call recording
Manual video call recording
Manual video call recording
Send SMS invitation to participant
50/month
100/month
200/month
Send SMS invitation to participant
50/month
100/month
200/month
Cal.com scheduling
50/month
100/month
200/month
Cal.com scheduling
50/month
100/month
200/month
Clip Features*
Clip Features*
Media included in plan
25 media/month
50 media/month
100 media/month
Media included in plan
25 media/month
50 media/month
100 media/month
Photo Capture
Photo Capture
Video Recording
Video Recording
Audio Recording
Audio Recording
Screen Recording
Screen Recording
AI Features
AI Features
Transcript
Transcript
Summary
Summary
Content Recognition
Content Recognition
Location
Location
Data Extract
Data Extract
Image Classification (Beta)
Image Classification (Beta)
Custom Skills
Custom Skills
Suggested answer
Suggested answer
Article recommendation
Article recommendation
Default LLM
Default LLM
Bring your own LLM
Bring your own LLM
Additional media package (min 200/month)**
Additional media package (min 200/month)**
Unit price without AI
$0.75
$0.75
$0.75
Unit price without AI
$0.75
$0.75
$0.75
Unit price with AI
$1.50
$1.50
Unit price with AI
$1.50
$1.50
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
Library Features
Library Features
Library
Library
Retention
Retention
Media Retention
6 months
12 months
Custom
Media Retention
6 months
12 months
Custom
Integrations
Integrations
Intercom
Intercom
Kustomer
Kustomer
Salesforce
Salesforce
ServiceNow
ServiceNow
Zapier
Zapier
Zendesk
Zendesk
Custom CRM
Option
Custom CRM
Option
Storage
Storage
Storage limit
2Go
4Go
Custom
Storage limit
2Go
4Go
Custom
Support
Support
Dedicated Onboarding
Dedicated Onboarding
Chat support
Chat support
Priority support
Priority support
Dedicated customer success manager
Dedicated customer success manager
Enterprise-level support
Enterprise-level support
99.9% uptime SLA
99.9% uptime SLA
24/7 real-time Slack Connect
24/7 real-time Slack Connect
API
API
API Access
API Access
Other
Other
SAML SSO
Option
SAML SSO
Option
Security reviews
Security reviews
SOC2 Compliance Check
SOC2 Compliance Check
Global data privacy compliance
Global data privacy compliance
Contract
Contract
MSA
Standard
Standard
Custom
MSA
Standard
Standard
Custom
DPA
Standard
Standard
Custom
DPA
Standard
Standard
Custom
FAQ's
What is SnapCall clips?
What is SnapCall clips?
What is SnapCall calls?
What is SnapCall calls?
How does SnapCall integrate with our knowledge base?
How does SnapCall integrate with our knowledge base?
Can we use SnapCall on multiple devices?
Can we use SnapCall on multiple devices?
"At SnapCall, we believe the voice is the most powerful way to build meaningful connections, it lets customers reach a real person in just one click, directly from any digital platform."
Arnaud Pigueller
CEO & Co-Founder
Call Features
Call Features
Audio Call
Audio Call
Video Call
Video Call
Screen Sharing
Screen Sharing
Smart guidance for micro & camera
Smart guidance for micro & camera
Capture snapshot
Capture snapshot
Share synchronized YouTube video
Share synchronized YouTube video
Laser pointer
Laser pointer
Automatic audio call recording
Automatic audio call recording
Manual video call recording
Manual video call recording
Audio Recording
Audio Recording
Screen Recording
Screen Recording
Video Recording
Video Recording
Photo Capture
Photo Capture
Send SMS invitation to participant
50/ month
100/ month
200/month
Send SMS invitation to participant
50/ month
100/ month
200/month
Cal.com scheduling
50/ month
100/ month
200/month
Cal.com scheduling
50/ month
100/ month
200/month
Clip Features*
Clip Features*
Media included in plan
25 media/month
50 media/month
100 media/month
Media included in plan
25 media/month
50 media/month
100 media/month
Video Recording
Video Recording
Audio Recording
Audio Recording
Screen Recording
Screen Recording
AI Features
AI Features
Transcript
Transcript
Summary
Summary
Content Recognition
Content Recognition
Location
Location
Data Extract
Data Extract
Image Classification (Beta)
Image Classification (Beta)
Custom Skills
Custom Skills
Suggested answer
Suggested answer
Article recommendation
Article recommendation
Article recommendation
Article recommendation
Article recommendation
Article recommendation
Additional media package (min 200/month)**
Additional media package (min 200/month)**
Unit price without AI
$0.75
$0.75
$0.75
Unit price without AI
$0.75
$0.75
$0.75
Unit price with AI
$1.50
$1.50
Unit price with AI
$1.50
$1.50
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages - combining both is not possible
Features
$499
/mo
$999
/mo
$1,999
/mo
Features
$499
/mo
$999
/mo
$1,999
/mo
Library Features
Library Features
Library
Library
Retention
Retention
Media Retention
Media Retention
Integrations
Integrations
Intercom
Intercom
Kustomer
Kustomer
Salesforce
Salesforce
ServiceNow
ServiceNow
Zapier
Zapier
Zendesk
Zendesk
Custom CRM
Custom CRM
Storage
Storage
Storage limit
2Go
4Go
Custom
Storage limit
2Go
4Go
Custom
Support
Support
Dedicated Onboarding
Dedicated Onboarding
Chat support
Chat support
Priority support
Priority support
Dedicated customer success manager
Dedicated customer success manager
Enterprise-level support
Enterprise-level support
99.9% uptime SLA
99.9% uptime SLA
24/7 real-time Slack Connect
24/7 real-time Slack Connect
API
API
API Access
API Access
Other
Other
SAML SSO
Option
SAML SSO
Option
Security reviews
Security reviews
SOC2 Compliance Check
SOC2 Compliance Check
Global data privacy compliance
Global data privacy compliance
Contract
Contract
MSA
50/ month
100/ month
Custom
MSA
50/ month
100/ month
Custom
DPA
50/ month
100/ month
Custom
DPA
50/ month
100/ month
Custom
FAQ's
What is SnapCall clips?
What is SnapCall clips?
What is SnapCall calls?
What is SnapCall calls?
How does SnapCall integrate with our knowledge base?
How does SnapCall integrate with our knowledge base?
Can we use SnapCall on multiple devices?
Can we use SnapCall on multiple devices?
"At SnapCall, we believe the voice is the most powerful way to build meaningful connections, it lets customers reach a real person in just one click, directly from any digital platform."
Arnaud Pigueller
CFO @Remote