To provide the best support experience to customers, they must be authenticated.
By doing so, a customer is usually more engaged. With this customer identification, an enterprise can offer the best support channels according to the customer profile and/or journey. SnapCall is a digital click-to-call button. Call buttons are displayed on a website according to business rules determined in advance by the company.
A customer clicks on this button, the call is live through the web. The agent in your company receives calls on zendesk with all customer data.
Call Segmentation
Provide call support to identified users.
Provide voice support when it’s needed.
What SnapCall resolves for you:
Complexity of
telco network
(international number
& cost/mn)
Uncontrolled &
unqualified number
of calls
Disconnected experience
between voice
and digital

Customers Segmentation.


Journey Segmentation.
Schedule your service hours.
Smart Call Routing.
