Call Segmentation

Provide call support to identified users.

Provide voice support when it’s needed.

Receive relevant calls from your recognized customers.

What SnapCall resolves for you:

Complexity of
telco network
(international number
& cost/mn)

Uncontrolled &
unqualified number
of calls

Disconnected experience
between voice
and digital

Identified customers.

Focus on the right audience to offer a direct voice support.

Customers Segmentation.

As your customers are connected or authenticated in your site. You can easily segment, e.g.: VIP, 2nd priority or minor priority.
Then assign the best support channel to each segment.

Journey Segmentation.

Select relevant journeys or pages to offer a voice channel: added value product, shopping cart, conversion funnel, and more.

Schedule your service hours.

Set your availability to receive calls when an agent is working.

Smart Call Routing.

According to the customer segment, calls will be routed to the right agent.

Enriched calls.

Agents receive calls requests directly in Zendesk with the customer’s information before picking up the call. Leverage the use of Google Analytics to gather more data for each call.

Key Benefits

Efficiency

Dedicate a voice channel support to your right customers.

Productivity

Reduce your AHT (Average Handle Time) by improving the answer quality of your agents.

Data

This digital channel brings useful data: metrics, journeys, authentication.

Cost Saving

Competitive pricing based on number of calls.

How it works

To provide the best support experience to customers, they must be authenticated.
By doing so, a customer is usually more engaged. With this customer identification, an enterprise can offer the best support channels according to the customer profile and/or journey. SnapCall is a digital click-to-call button. Call buttons are displayed on a website according to business rules determined in advance by the company.
A customer clicks on this button, the call is live through the web. The agent in your company receives calls on zendesk with all customer data.

Read what they achieved with SnapCall.

Azimo pivoted its phone support and focused it on high value customers only.

Read their story