Mobile Application

Provide calls support from your mobile application.

Make inbound and outbound call within your app.

Keep all your voice interaction within your application in 1 click.

What SnapCall resolves for you:

Complexity of
telco network
(international number
& cost/mn)

Uncontrolled &
unqualified number of calls

Disconnected experience
between voice
and digital

Customers Segmentation.

As your customers are connected or authenticated in your site. You can easily segment, e.g.: VIP, 2nd priority or minor priority.
Then assign the best support channel to each segment.

Journey Segmentation.

Select relevant journeys or pages to offer a voice channel: added value product, shopping cart, conversion funnel, and more.

From the app to your support.

In one click, your users call you directly from the app and remain within it.

Enriched calls.

Agents receive calls requests directly in Zendesk with the customer’s information before picking up the call. Leverage the use of Google Analytics to gather more data for each call.

From the support to a user.

Your agents can call directly your user within your application.

Key Benefits

Efficiency

Dedicate a voice channel support to your right customers.

Productivity

Reduce your AHT (Average Handle Time) by improving the answer quality of your agents.

Data

This digital channel brings useful data: metrics, journeys, authentication.

Cost Saving

Competitive pricing based on number of calls.

How it works
By using a company application, a user is always identified. It’s a good start to provide the best personalized customer experience. A company chooses which support channels are available for each client according to their customer segmentation.
SnapCall is a digital click-to-call button. Call buttons are displayed on a mobile application according to business rules determined in advance by the company or even after a chat conversation. A customer clicks on this button, the call is live through the application. You can custom as the UI of the call button on your iOS or Android. The agent in your company receives calls on zendesk with all customer data. The agent is also able to call the same customer from Zendesk using as the inbound call data network.

Join the wave.