An agent has to deal with several chat conversation at the same time. In some cases escalate to a call is needed to resolve quicker a ticket. With SnapCall it’s now totally possible. From its Zendesk interface an agent can decide to activate the SnapCall button in a specific chat conversation.
SnapCall is a digital click-to-call button. A customer clicks on this button, the call is live through the chat conversation. He talks to the same agent he was chatting with and they are still about to chat during the voice conversation. The agent receives the call on zendesk with all customer data.
Chat to Call Escalation
Provide call support from a chat conversation.
Trigger voice support directly from a chat conversation.
What SnapCall resolves for you:
Complexity of
telco network
(international number
& cost/mn)
Uncontrolled &
unqualified number of calls
Disconnected experience
between voice
and digital
Weak engagement with chat

To a call conversation.

Smart Call Routing.
Control interactions.

Reporting.
