Azimo’s voice support is only offered to certain types of customers according to the frequency and value and their transactions. SnapCall’s flexible API is allowing us to continuously shape this support according to our ever changing priorities and customer’s behavior.
Smart Voice Support
Outsmart your current phone support.
Choose who gets
to call you.
Automatically filter inbound calls according to
Customer attributed value.
Offer voice support only for high value transactions or purchases. You get the last word on what’s valuable.
Customer segmentation and profiles.
Offer voice support only to identified customers or selected personas.
Offer voice support only when you are available or when you wish to do so. Switch on and off your call buttons as much as you want.
With smart voice support, talking directly to your customers comes as an easy decision
Significant amount of unqualified calls
Low intent callers
Long waiting times
Slower resolution time
The right number of calls with high value to your business
Identified customers in the line
High intent callers
Immediate connection to the right agent/team
Quicker resolution times with context