Automatically analyze customer visuals and trigger actions in your support tools.
Helping 500+ companies contextualize and solve their customer issues.
See how Levi’s uses SnapCall to collect, analyze, and act on customer-submitted visuals, turning support requests into automated decisions.
01
Capture
SnapCall handles any type of visual: images, PDFs, documents, and videos from any source.
At Levi's, customers can submit the required files as attachments via email or support form, or through SnapCall's guided web interface, which walks them through each required document step by step
Analyse
All incoming media is automatically processed and structured.
Levi’s configures its Visual AI Agent to:
Categorize issues based on visual signals
Apply content moderation to filter inappropriate media
Detect potential fraud using AI-based verification
On top of that, custom AI Skills extract key information from images using prompts, such as:
Product type
Damage type
Severity level
This transforms raw media into actionable data.
02
03
Act
Based on AI results, automated workflows are triggered instantly.
For Levi's use case:
The system decides whether a voucher should be issued or not
If required media is missing, a recapture link is automatically sent to the customer using SnapCall’s capture technology
This ensures every decision is fast, consistent, and fully documented.
"Artificial intelligence is now at the heart of customer relationships and few sectors are being transformed as profoundly by automation. But while most solutions focus on text or voice, SnapCall has carved out a distinct space: AI applied to the visual channel.
The numbers tell the story. 30% of support tickets contain visual evidence; videos, images, or PDFs. And that figure is likely an underestimate, since visual content remains widely underused and poorly handled in most support workflows. Yet these formats carry an enormous amount of information. They're also among the most time-consuming for agents to process: analyzing content, verifying relevance, validating details.
SnapCall changes that equation. With SnapCall, companies can build their own visual AI agents, purpose-built to assist support teams, boost agent performance, or fully automate specific use cases. Whether the goal is to reduce handle time, improve accuracy, or scale without adding headcount, SnapCall brings the visual layer of customer service into the AI era.
But technology alone isn't enough. At SnapCall, every customer is guided through the full journey: from initial setup to continuous improvement. Because making AI work isn't just about writing a prompt once, it's about refining it, iterating, and tuning it to drive real efficiency gains. That ongoing partnership isn't an add-on. That's the offer."
Arnaud Pigueller
CEO @SnapCall