Automatically analyze customer visuals and trigger actions in your support tools.
Attachments Analysis
Automation
Visual capture
AI Detection
Helping 500+ companies contextualize and solve their customer issues.
See how Levi’s uses SnapCall to collect, analyze, and act on customer-submitted visuals, turning support requests into automated decisions.
01
Capture
Customers submit photos or videos directly through a support form.
SnapCall also provides a dedicated capture interface, allowing Levi’s to guide users in taking the right visuals, ensuring higher quality and more usable data from the start.
Analyse
All incoming media is automatically processed and structured.
Levi’s configures its Visual AI Agent to:
Categorize issues based on visual signals
Apply content moderation to filter inappropriate media
Detect potential fraud using AI-based verification
On top of that, custom AI Skills extract key information from images using prompts, such as:
Product type
Damage type
Severity level
This transforms raw media into actionable data.
02
05
Act
Based on AI results, automated workflows are triggered instantly.
For this use case:
The system decides whether a voucher should be issued or not
If required media is missing, a recapture link is automatically sent to the customer using SnapCall’s capture technology
This ensures every decision is fast, consistent, and fully documented.