Call Recording

Keep an eye on your interactions in real time.

Hear what your
customer has to say.

The best way to learn from your customer is to be on the loop.

Get quick access to the data that matters to you.

Visualize and filter all your call recordings. All is one-click away.

Analyse call recordings in two different channels.

Save time and listen to each party recordings separately. Assess your team’s performance, customer satisfaction and sentiment.

Alessandro Angioni
Business Account Manager
Having call recordings right there on our support platform allows us to easily follow up on customer’s queries and have a global view of interactions despite the channel. Also has allowed us to easily assess our agents performance and identify gaps on our internal training we might need to improve.

Be always on the loop.