Retail

Damage Claim Handling for Delivered Packages

Transform how you handle missing item claims and delivery disputes. See exactly what customers received, resolve issues faster, and prevent fraud with video evidence.
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Introducing Video Evidence + AI

Turn every delivery dispute into a clear resolution path.
Our video-powered platform combines easy customer recordings with AI analysis to help you:

-46%

Ticket resolution time1

+41%

Tickets handled2

-68%

Customer wait time3
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The True Cost
of Delivery Disputes

Support teams waste time investigating with limited information When customers report missing items, support teams spend precious minutes playing detective through text messages.
Customer frustration grows with every back-and-forth message Each follow-up question creates friction and risks turning a loyal customer into a detractor.
Fraudulent claims slip through without visual proof Without clear evidence, it's impossible to distinguish genuine issues from false claims.
Resolution times stretch as evidence trickles in Waiting for photos via email or trying to piece together what happened delays every resolution.
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How it works?

Resolve Delivery Issues in Minutes,
Not Hours

SnapCall lets customers show you exactly what arrived. No more guessing, no more back-and-forth messages. Just clear video evidence that helps you make confident decisions.

BENEFITS FOR DELIVERY TEAMS

Improve problem resolution.

SnapCall provides a simple and effective way for customers to show you exactly what arrived. Customers can record a quick video of their delivery, and your team gets instant clarity on what's missing or damaged.
Improve Resolution Speed
Clear video evidence means faster decisions and happier customers.
Prevent Fraud
Visual proof and AI analysis flag suspicious patterns.
Boost Efficiency
Handle more tickets without increasing headcount.
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Ready to Transform Your Delivery Support?

Start resolving order issues faster and more accurately with SnapCall's video-powered solution.
Book a demo

“We're thrilled with the level of customer satisfaction we've been able to achieve with SnapCall Clip”

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SnapCall has helped Glovo elevate their customer support to new heights, resulting in improved customer satisfaction.
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See SnapCall in action.

Discover how our innovative video and photo recording feature is being used across various platforms to enhance customer support and problem resolution.

Chat support.

Share a seamlessly integrated SnapCall invitation within your chat.

Email support.

Easily share a unique link for video recording, associated with your support ticket, in every email exchange.

SMS support.

Effortlessly allow your customers to capture a photo or record a video of their issue through a simple SMS link.

Embedded form.

Even without an established support process, easily utilize our pre-made form templates.
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Works Where You Work

Seamlessly integrate SnapCall into your existing workflow
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Zendesk integration

Effortlessly integrate SnapCall with your Zendesk platform for enhanced problem resolution.
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Slack integration

Simplify team communication and problem resolution with Slack and SnapCall integration.
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Intercom integration

Improve communication and problem resolution with Intercom and SnapCall integration.
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Kustomer integration

Elevate the customer experience with SnapCall's seamless integration with Kustomer.
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LiveChat integration

Streamline customer support with LiveChat and SnapCall's video recording feature.
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Zapier integrations

Expand the capabilities of your current tools with SnapCall's Zapier integration.
All integrations
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Ready to Transform Your Delivery Support?

Start resolving order issues faster and more accurately with SnapCall's video-powered solution.
Try nowBook a demo

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.

What is SnapCall and how does it work?

It is a customer service and support tool that allows users to easily record and share videos, photos, and screen recordings to communicate and document issues more efficiently.

How can SnapCall be integrated into my current customer support process?

It can be integrated into your CRM platform, through email or SMS exchange, or by using our pre-built form templates.

Is SnapCall compatible with other platforms such as Zendesk, LiveChat, and Intercom?

Yes. SnapCall also integrates with Zapier. This means you can easily integrate SnapCall into your existing workflow and start using it right away.

Does SnapCall allow for sharing screenshots to explain technical issues?

Yes, SnapCall includes a screen recording feature that allows customers to easily document and share technical issues with the support team.

Does SnapCall allow for secure sharing of photos and videos?

Yes, SnapCall includes security measures to ensure that any photos and videos shared are protected and only accessible to authorized individuals.

Is SnapCall easy for customers to use?

Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.

Still have questions?

Can’t find the answer you’re looking for? Visit our Help Center.
Help Center
  1. This metric measures the Average Handle Time (AHT), which is the total amount of time spent by customer support agents on a support ticket, from the moment it is opened to the moment it is resolved using SnapCall. The 46% reduction in AHT reflects the average decrease observed among SnapCall's clients who have used the tool for at least 3 months.
  2. This metric measures the number of customer support tickets that were resolved using SnapCall. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.
  3. This metric measures the amount of time it takes for a customer support ticket to be resolved, whether or not an agent takes action. SnapCall's AI-powered features can often resolve issues without the need for an agent's intervention. Therefore, a decrease in this metric suggests that SnapCall is effective in reducing the time it takes for a customer issue to be resolved, leading to a faster and more efficient support experience. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.